FAQ

Why does the “unlimited data” plan still have a limit?  

“Unlimited data” means we do not ban or charge extra for high usage, but we enforce a Fair Usage Policy (daily cap) to ensure fair performance for everyone. Why?
  • Without limits, a few users may abuse the service (e.g. servers, heavy sharing), slowing others down.
  • VPN servers cost bandwidth, which must be shared efficiently.
  • Most “truly unlimited” VPNs silently limit users. We state it clearly.
Example: Our unlimited plan may cap at 5–10GB/day. Beyond that, your speed may drop or pause until the next day. If you accidentally exceed the limit, you can contact our support to restore access. As long as it is not shared by multiple users or maliciously resold, we can restore it immediately.

Do I need a VPN when traveling to China? Can I use my international SIM card?  

If you are only visiting China for a short time and do not rely heavily on international services, roaming with your international SIM card is possible. Most major providers (AT&T, Vodafone, T-Mobile, etc.) offer roaming in China, and these connections often bypass the Great Firewall (GFW), allowing direct access to global services. However, note:
  • Roaming is very expensive — often $10–15/day
  • Speed is usually limited and may have daily caps
  • Not suitable for long-term or high-volume use
If you plan to stay in China longer, or rely on access to services like Gmail, YouTube, Instagram, Google Docs, WhatsApp, we strongly recommend:
  • Buying a local SIM card (e.g. China Unicom, China Telecom)
  • Using a secure VPN to bypass the GFW
Popular services blocked in China without VPN include:
  • Search: Google, Bing (EN), DuckDuckGo
  • Social: Facebook, Instagram, Twitter, Threads, Snapchat, X
  • Messaging: WhatsApp, Telegram, Signal, Messenger, Line
  • Streaming: YouTube, Twitch, Spotify, Netflix (partially)
  • Cloud: Google Drive, Dropbox, OneDrive, iCloud (partly)
  • Email: Gmail, ProtonMail, Outlook (unstable)
  • News: BBC, CNN, NYT, Wikipedia (EN)

Does SNI spoofing work in all network environments?  

Not always. Some advanced networks inspect TLS fingerprints or certificate data. SNI spoofing improves success rates but is not guaranteed.

Can SNI spoofing help save mobile data?  

Some mobile carriers offer zero-rated data for specific domains (e.g., music or video apps). SNI spoofing may help you benefit from these packages.

Can I choose a custom spoofed domain?  

Yes. You can now customize the spoofed domain. Choose a trusted and globally accessible domain to maximize connection success.

Will SNI spoofing affect the VPN server I’m connecting to?  

No. This only affects the domain name in the handshake phase. Your real traffic still goes to the selected VPN server.

What is SNI spoofing and why do I need it?  

SNI spoofing replaces the actual domain with a “safe-looking” one (like bing.com) during TLS handshake to bypass domain-based restrictions. Useful when VPN access is blocked.

APP clicks the connection but no response  

The first time you use the app, a pop-up will appear asking for permission to create a VPN. If you deny it at this time, it will always be denied in the future, so you will need to reinstall it.

Why does 5UF iOS App consume so much battery?  

All traffic is routed through the 5UF App, so its usage appears high in battery stats. Actual battery impact is minimal.

5UF windows client FAQ  

有部分用户在使用我们的windows客户端时提示登陆失败.

一般这种情况是因为使用了第三方的翻墙工具,更改了IE的代理设置.


因为我们的客户端是使用标准的微软提供的IE核心,所以如果你出现这种情况,请尝试是否可以正常使用IE浏览器上网.

如果不能上网,请检查Internet 代理设置那里,钩选掉相关代理的配置.

如果这里的配置是正常的,还是不能上网,请检查IE的扩展设置,禁用掉一些插件,一般来说也能使用了.


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5UF superVPN FAQ  

Q:和智能WEB代理的关系

此产品和智能web代理是互为替代或者是配合的产品,所添加的规则自动同步在同一个帐号下.

这些规则可以通过我们的网站控制台管理,也可以通过插件来管理,是同步的.

在一些不支持这个插件的环境下,可以继续使用智能web代理,如在iPhone里.


Q:如果在电脑里同时设置了智能web代理和超级VPN,那个生效?

超级VPN只在chrome里有效,如果你安装了这个插件,那么在Chrome里以这个插件为准,系统的智能代理就会失效,但不影响IE,Safari等使用系统代理的软件.

你安装了超级VPN,即使"关闭"状态下,系统的代理也是不生效的.


Q:多台电脑同时使用的情况下规则如何同步?

以最后提交一次为准其它电脑会自动同步.


Q:如果我把域名同时加入到白名单(不加速列表)和"加速规则"里,那个优先?

以白名单为优先,比如你把baidu.com同时加入了,但访问的时候是不加速的.


Q:什么情况下需要使用白名单?

我们系统插件默认包含了GFWlist里项目里所有域名,且定时更新.如果你GFWlist里的域名你不需要加速,请加入到白名单里.

其它情况下无需操作.

GFWlist里的白名单我们没有完全采用,因为我们的发现fonts.googleapis.com这个域名被加入到白名单,但实际上中国大陆很多地方已经不能访问这个域名,所以会非常影响网页打开速度.




Why can’t I use VPN after renewal?  

If you only renewed and didn’t upgrade, your flow from the current period is not reset. Upgrade to a higher VIP level to reset flow immediately and recalculate the cycle.

Windows 8.1 SSTP Error 631  

If you see error 631 in Windows 8.1 using SSTP, download and import this registry patch: http://www.5uf2.com/sstp631.reg

Does VPN use my mobile data?  

VPN encrypts your data but still uses your mobile or Wi-Fi connection. It does not save mobile data. If you're on Wi-Fi, mobile data is not used. You must have internet access to use VPN.

How to change email?  

由于邮箱是为我们认定客户是否拥有这个id的最终证明材料,所以目前修改注册邮箱需要我们的客服协助完成,如果你需要修改邮箱,请联系我们

Automate routing to speed up China websites  

 有用户反馈说是拨上我们的VPN后,访问一些国内的网站就慢了,有时还需要断开VPN才行,比较麻烦,有没有一个两全齐美的方法呢?


当然有了,通过以下的脚本, 在vpn拨号之后修改路由表,需要访问国外资源的时候就走VPN线路, 反之访问国内的资源就不需要通过VPN,节约流量,速度还快.


Windows

windows用户请直接下载我们的客户端,点选上"只加速国外"即可.


MAC

详细教程:

应用程序-->其它-->终端





然后输入如下命令:

sudo -s

输入你的mac系统密码


然后复制下面命令粘贴:

cd   /etc/ppp
curl  www.5ufclub.com/ip-up > ip-up
curl  www.5ufclub.com/ip-down > ip-down
chmod +x * ip-up

chmod +x * ip-down



然后可以在每次连上vpn时自动加上路由,断开时又自动删除相关路由


How is VIP charged?  

VIP is time-based with different monthly packages. Free users get 50MB/hour. VIP 1–4 packages differ in price, flow cap, and concurrent device limits. Unlimited plans still have daily usage caps to prevent abuse.

When is my VIP account activated after payment?  

Web payments activate immediately. App store or in-app payments may take up to 5 minutes to reflect — please wait patiently.

Why can’t I use the service after renewing? What does unlimited data mean?  

If you only renewed (not upgraded), your data won’t reset — it only extends your membership period. To reset data immediately, you need to upgrade your plan. It will take effect right away and start a new billing cycle. “Unlimited data” means no cap under normal use — browsing, streaming, downloads are all fine. However, the following will trigger limits:
  • Reselling or sharing your account
  • Heavy P2P usage or massive video downloads
  • Using over 10GB/day (VIP3 limit)
If flagged as abuse, you may be throttled temporarily. Data will reset the next day.

Why wasn’t my previous payment deducted when upgrading?  

When you upgrade, we calculate your remaining days × price and convert them into time under the new plan. No loss. For example, if you have VIP2 and upgrade to VIP4, your unused time will be converted into VIP4 days, then added to the new time. Note: Upgrading starts a new billing cycle immediately and resets your data. "Renewing" simply extends your current plan — it does not upgrade or reset anything.
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