5UF VPN Terms of Service & Privacy Policy

Version: June 18, 2025

Applies to all products and services provided by 5UF VPN, including users who subscribe via App Store, Google Play, Alipay, WeChat Pay, or credit card.

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1. Our Commitment: Privacy First, Minimal Data Collection

5UF VPN is committed to providing a no-log, no-tracking, and interference-free internet experience.

We adhere to the common industry practices of VPN services:

• No logging of browsing history, DNS queries, connection contents, or communication data

• No behavior profiling or data analysis

• No sale, sharing, or misuse of user data

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2. What We Collect (Minimal Required Data)

We only collect two essential pieces of information at registration:

• Username (for account identification)

• Email address (for service notifications and password recovery)

We do not actively collect or store any personally identifiable information such as real name, physical address, or phone number.

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3. What We Record During Usage

We do not record:

• Websites you visit

• DNS queries

• Content of traffic or packet data

We only record aggregate bandwidth usage per account to help manage system resources.

Regarding IP Addresses:

• Older protocols (e.g., PPTP, IKEv2, and outdated configurations) may temporarily log your IP for abuse prevention. These logs are retained for no more than 30 days and then permanently deleted.

• For newer protocols (e.g., Trojan, Hysteria), used in Android App 3.0+ and iOS App 7.0+, we do not log IP addresses at all, and it is technically impossible to reconstruct the connection.

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4. Device & Bandwidth Usage Policy

• All plans support unlimited speed and cross-platform usage (mobile, tablet, desktop)

• Daily data limit is 10GB, automatically reset every day

• We limit simultaneous online devices, not total device count

• Each additional simultaneous device increases the monthly price by 10%

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5. Payment Methods & Processing

Third-Party Payments (Stripe, PayPal, Paddle)

• All credit card transactions are processed via PCI-DSS compliant platforms

• We do not access, log, or store any payment information such as credit card number, CVV, or billing address

Alipay & WeChat Pay

• Integrated via third-party payment aggregators (e.g., Ping++ and similar)

• We only receive confirmation of success/failure; we do not know your Alipay or WeChat account

• Aggregators may retain limited transaction records, but 5UF VPN does not store or access them

Apple App Store / Google Play

• All purchases, subscriptions, and refunds are managed by Apple/Google directly

• We only receive metadata about subscription status or duration

• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the billing period

• Renewal charges are processed within 24 hours before the next billing cycle begins

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6. Auto-Renewal Policy (App Store Subscriptions)

Applies to 5UF “Premium Membership” purchased via App Store:

• Monthly billing cycle (approx. 30 days, not calendar month)

• Can be cancelled at any time in iOS Settings

• After cancellation, service continues until end of current cycle

• If cancelled during the trial period, membership ends immediately

• Renewal charges are deducted from your iTunes balance

• Subscription benefits sync across all your devices

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7. Refund Policy

App Store / Google Play Subscriptions

• For refunds, contact Apple or Google support directly

• We cannot initiate refunds for in-app purchases

• Once a refund is approved, the associated VPN account will be immediately disabled

Credit Card / Aggregator Payments

• Credit card payments are eligible for a 7-day no-questions-asked refund

• Refunds beyond 7 days require customer service review and approval

• If a chargeback or payment dispute is filed with your bank, the account will be permanently banned

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8. Legal Cooperation Policy

We comply with the law, but only within strict limits:

• We only cooperate with formal court-issued orders, not administrative or police requests

• We will not cooperate with authorities from: China, Iran, Russia, North Korea

• Even when cooperating, the only data we can provide is email, username, and registration time

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9. Compliance with Singapore PDPA

As a company registered in Singapore, we fully comply with the Personal Data Protection Act (PDPA):

• We collect only the minimal data necessary for service delivery

• Users may request access, correction, or deletion of their data

• All data is stored in data centers that comply with PDPA standards

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10. Compliance with EU GDPR

We are fully compliant with the General Data Protection Regulation (GDPR):

• All user data is encrypted in storage

• We do not use automated profiling or AI-based decision-making

• Users can request account/data deletion at any time

• We do not sell, transfer, or share user data with any third party

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11. Industry Standards & Legal Disclaimer

• We use industry-standard encryption protocols such as AES-256 and TLS 1.3

• We do not encourage or condone any illegal usage of the service

• Users are responsible for complying with local laws

• We are not liable for any losses arising from user misconduct or device security vulnerabilities

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12. Contact Us

Customer Support Email: [email protected]

Official Website: https://www.5ufvpn.com

Please contact us for requests related to data access, correction, deletion, or refunds.

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5UF VPN’s core values: No Logs, No Tracking, No Unlawful Cooperation.

We exist to protect your freedom, privacy, and digital autonomy.